The "Start Tracking On" time changes from what the customer sends in to when the Carrier assigns the load, if it is after the initial date/time. This is confusing to the customers as they are expecting to see the Start Track Time THEY sent over to MP.
Today we receive many emails from customers questioning why an order says "Start Track Time XXX" when they sent it to start tracking at "XXX time".
We should still display the information the Customer sent over, and also display the Actual start track time of when it was assigned by the carrier.
Requested Start Track Time: 1/26/2025 4:30pm
Actual Start Track Time: 1/29/2025 6:00am